Shipping & Returns
SHIPPING ZONES & COSTS
We currently offer the following delivery options in Finland:
Standard delivery: Posti Parcel - the parcel will be delivered to your nearest Posti service point. Shipping cost: FREE
Home delivery: Posti Kotipaketti. The parcel will be delivered to your shipping address. Shipping cost: 19,80€
Delivery time: 1-3 working days
Standard delivery: the parcel will be delivered to your nearest service point or to your home address. Shipping cost: FREE
Delivery time: 2-7 working days
Rest of the world:
Standard delivery: the parcel will be delivered to your nearest service point or to your home address. Shipping cost: 20€. There may be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient.
Delivery time: 6-14 working days
Delivery time is between 4 to 10 business days but we aim to dispatch all orders within 24 hours during weekdays but may take up to 2-5 business days during peak seasons. The delivery times do account for possible delays caused by payment authorization, strikes by local post offices, or import companies or delays resulting from international customs issues, or any additional duties or taxes your country may require. No returns or refunds will be issued due to customs delays, holds or duty fees beyond our control.
Some delivery services require a signature on delivery. If you are unable to sign for the goods, you will need to arrange redelivery with the carrier or collect the goods yourself. If you fail to do so within the time frame required by the carrier (usually 7 days), the goods will be returned to us, and you will be responsible for all charges incurred for redelivery of the goods.
TAXES AND OTHER DUTIES
There may be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. Nörre Nordic is not required to inform customers of such additional costs and is not required to refund such costs to customer.
Returns must be made within 14 days after delivery of your shipment. No refunds or exchanges will be offered after the expiration of this 14-day period.
To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging. The only exception to this requirement pertains to damaged or defective items.
We cannot process a return for products purchased through a retail partner. Refunds are available only for purchases made through www.norrenordic.com.
Please note that customer covers shipping charges, customs fees, and taxes (these are not eligible for refund). We will usually refund your order within 3 days within receipt of the returned goods to our warehouse but please allow up to 30 days for the processing a refund as transfers between payment systems might take a longer time.
Please send an email to us info (at) norrenordic.com
To complete your return, we require a receipt or proof of purchase.
What should I do if I want to return a product?
Before returning the product, please contact us by email at info (at) norrenordic.com and include the order number. We will check your return request, and if approved, we will send you the address where you can ship your return.
We always take returns very seriously and ask you to explain the exact reason for the return. This is how we can improve!
The customer takes the delivery and processing costs that arise from the return. Unfortunately, we cannot provide return labels.
The money will be refunded within 14 days after the products have arrived at our warehouse. We use the same payment method as when ordering our products.
Once your returned is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
When you return a product/s, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
RETURN OF DAMAGED PRODUCTS
If you received products that were damaged during the delivery, please immediately contact info (at) norrenordic.com
If you have any questions regarding shipping or returns, please contact customer service at info (at) norrenordic.com